Work Club and Florence Guild Privacy Policy Effective: March 25, 2018

Safeguarding your privacy is important to us. Work Club is committed to maintaining your trust by protecting personal information that we collect and use.
This Privacy Policy (“Policy”) describes how Work Club and its affiliated companies and subsidiaries (“we” or “us”) collect, use, and disclose your personal information in connection with any website, application, or other service that refers to or links to the Policy (collectively, our “Services”).
Please read the Policy carefully before you use our Services. You should not use our Services if you are not comfortable with what is stated below. Your continued use of Services constitutes consent to the Policy and the use and sharing of your information as provided herein.

Personal Information We Collect

We collect various types of personal information in connection with the Services, including:

  • Information you provide us directly
  • Information we collect about your device(s) and your use of our Services (including cookies, web beacons, and other internet technologies)
  • Information we obtain from third-party sources

Personal Information You Provide Us Directly

We collect various types of information and content that you provide us directly. To enrol as a member or to access some of our Services, you will be asked to provide:

  • Your name
  • Telephone number
  • Email address
  • Postal address
  • Guarantor details
  • Company or organisation name (where applicable)

We also collect other information you may provide directly, including:

  • Content and information you add to your member profile
  • Photos or documentation you submit
  • Communications transmitted through our networks
  • Billing and payment information
  • Information you provide through surveys, promotions, or events

If you do not provide the requested information, we may be unable to deliver our Services in full.
If you provide us with personal information about another individual, we assume you have obtained their consent for the disclosure and processing of their data in accordance with this Policy.

Information About Your Device(s) and Your Use of the Services

We collect information about how you use our Services and, depending on your device permissions, we may also collect:

  • Browser type and operating system
  • IP address and device identifiers
  • Browsing behaviour, including time spent and links clicked
  • Websites visited before or after ours
  • Email engagement (e.g., opens, forwards)
  • General or specific location (e.g., GPS, Bluetooth, WiFi)

If you use our internet, networks, or IT systems, your activity and files may be monitored by Work Club, in accordance with applicable law, for investigation or compliance purposes.

Information From Third-Party Sources

We may receive personal information from:

  • Your company or organisation (e.g., when they create a profile for you)
  • Publicly or commercially available sources
  • Other third parties as permitted by law

We may combine this information with the information we collect directly to deliver the Services you requested.

Use of Personal Information

We use your personal information for purposes including:

1. To provide our products and services:

  • Deliver products, services, and features
  • Respond to enquiries
  • Verify identity
  • Complete transactions
  • Send notifications and updates Troubleshooting

2. To improve and analyse our Services:

  • Evaluate performance and usage
  • Identify areas for improvement

3. For administrative and legal purposes:

  • Auditing, reporting, accounting
  • Legal claims management
  • Enforcing our policies

4. For advertising and promotions (with consent):

  • Send offers and newsletters
  • Conduct surveys and events
  • Deliver targeted ads

5. For security and legal compliance:

  • Protect rights, safety, and property
  • Comply with legal obligations
  • Prevent fraud

Sharing of Personal Information

We may disclose your personal information in the following ways:

1. Partners:

Our services are provided in collaboration with partners who may access your data, in line with this Policy.

2. Memberships:

We create profiles for new members (name, company/organisation) visible to other members. You can edit your profile and choose to share more.

3. Third-party suppliers:

We use external service providers for operations such as payment processing, email distribution, customer support, and data analysis.

4. Legal requirements and protection:

We may share data with authorities, courts, or legal representatives: To provide requested services To comply with laws or legal processes To prevent fraud or ensure compliance To protect rights, safety, and property

5. Corporate transactions:

In the event of a merger, sale, or liquidation, your data may be transferred to a third party.

6. Third-party partners (with consent):

With your consent, we may share data so they can provide relevant offers or information.

7. At the request of your organisation:

If your company opts into specific third-party offerings, we may share your data accordingly.

8. Anonymous and non-personal data:

We may share aggregated data that does not identify individuals.

Third-Party Services and Content

Our Services may include links to third-party websites. These sites are governed by their own privacy policies, not this one.

We also work with:

  • Plug-in providers (e.g., social media tools)
  • Advertising networks (for personalised ads)
  • Analytics companies (to track service usage)

These third parties may use cookies, web beacons, or other tech to collect data. Some participate in consumer choice programs, like the:

  • Network Advertising Initiative
  • Digital Advertising Alliance

Information Security

We have implemented security measures to protect your information. However, no system is foolproof, and we cannot guarantee absolute security.

Accessing, Reviewing, and Updating Your Information
Depending on the law, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Revoke consent
  • Object to certain processing (e.g., marketing)

To exercise your rights, contact us at:
Email: info@workclubglobal.com
Mail: Chief Operating Officer, c/o Work Club, 99 Elizabeth St, Sydney, NSW, Australia, 2000

Marketing Rules

If you opt-in to receive third-party marketing, Work Club may share your data with those parties. To opt-out later, contact them directly or use the unsubscribe link in their emails.

Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from anyone under that age.

CCTV

Work Club locations have CCTV installed to protect members, employees, and guests, and to evaluate use of space. Footage may be reviewed and shared with authorities when required. Footage is stored temporarily unless needed for an investigation.

Your Rights

You have the following rights regarding your personal data:

  • Withdraw consent at any time
  • Access, correct, or delete your data
  • Data portability: request a structured, machine-readable format
  • Restrict processing in certain circumstances
  • Object to processing, especially for marketing or where we rely on legitimate interest

You can also lodge a complaint with a supervisory authority, such as the Australian Information Commissioner. To exercise your rights:
Email: info@workclubglobal.com
Mail: Chief Operating Officer, c/o Work Club, 99 Elizabeth St, Sydney, NSW, Australia, 2000
We may request ID for verification and reserve the right to charge a fee where legally permitted for excessive or unfounded requests. We aim to respond within the legal timeframes.

Changes to This Policy

Privacy laws evolve. We will notify you of significant changes via email or by posting a notice on our Services.

Questions or Comments

If you have any questions or comments about this Privacy Policy, please contact us at: Chief Operating Officer
c/o Work Club
99 Elizabeth St, Sydney, NSW, Australia, 2000
Email: info@workclubglobal.com